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What is Amex Concierge Service?
If you have a premium American Express credit card, you’re likely to be aware that you can access myriad benefits, such as Centurion lounge access, flight discounts and the Fine Hotels and Resorts collection. However, one perk that you may have overlooked is the Amex Platinum Card Concierge Service.
This concierge is available to holders of the Platinum Card from American Express along with select co-branded premium cards such as the Delta SkyMiles Reserve or Hilton Honors Amex Aspire Card.
The service is designed to help cardholders access help with a variety of issues such as making hard to get reservations, or booking high demand tickets or tours which you may struggle to get on your own.
The concierge can also help with travel disruptions, sending flowers or even working to get travel refunds on your behalf. Essentially, the concierge can act as a travel assistant, without needing to pay for your own PA.
Amex Platinum Card Concierge: What Do You Get?
Most of the requests for things you can get via Platinum Card Concierge Services can be divided into one of several categories:
While Amex Travel can help you when you’re booking new travel, if you need assistance with already booked trips, the concierge could be a good option.
During the Covid pandemic, many Amex cardholders relied on the concierge to help them with complicated rebooking, canceling and refund requests when the airlines were backed up dealing with issues.
The concierge can also help you if something goes wrong on your vacation and you need to get home quickly. For example, if there is a natural disaster, the concierge can arrange alternative transport to stop you being stranded.
Whether you’re planning a special dinner with your significant other or you’re visiting a new city and a hot restaurant would be the high point of your trip, it is worth speaking to your concierge.
The American Express Global Dining Collection features a database of restaurants that are familiar with dealing with the Amex team. In fact, some of the concierges are rumored to have an in and are on a first name basis with maitre’d and hosts of some of the best restaurants in U.S cities and in exclusive locations like London and Paris. Again, it is worth planning as far in advance as you can to increase the chances of getting a table.
The concierge can also help if you don’t have a specific restaurant in mind. For example, you can ask the concierge for several suggestions for a romantic restaurant in a certain city. You can allow the concierge free reign or give them parameters such as the type of cuisine and your preferred budget.
If you want to see a show or concert, but the internet is already buzzing about the high demand before the tickets are even released, you may not relish the thought of spending hours waiting on the phone or constantly refreshing your internet browser.
In this scenario, you can request help from your Concierge. The Amex Platinum team can get hold of tickets for your desired show or concert the moment they go on sale. So, you can avoid the queues and still get your hands on the hottest tickets in town.
Just try to give the concierge as much notice as possible along with direction about the location and ticket costs. So, if you know tickets will be going on sale in three weeks time, place the call to your concierge. As an added bonus, you won’t incur the online convenience fee that you’d incur with service providers such as TicketMaster.
Rather than using an online service and guessing that you’ll be purchasing a nice arrangement, you can use the Concierge Service.
The Amex Platinum Concierge works directly with local retailers to ensure good quality arrangements that will be delivered on time. You can confirm delivery times, specific price ranges and any particular arrangements you request.
If you want to send an arrangement for a special occasion and want to ensure it reaches the recipient on time, you can rely on the Concierge.
What You Can't Get?
Simply put, the sky is practically the limit for the Amex Platinum Card Concierge Service. You can ask them to help you with almost anything from asking which zoos have multiple big cats to where you can buy a specific bottle of wine from a particular vineyard in a certain year.
From the more mundane to where you can get a sewing machine repaired to a recommendation for a jeweler for a special present. One previous client even asked the concierge where she could find the earrings an actress wore in a particular scene of a movie.
Providing your request is not illegal or lewd, the concierge will aim to assist you. However, the concierge will let you know if your request is unreasonable or impossible. Remember that while the concierge service is included as a perk of your Platinum card, you will need to pay for any products or services and delivery charges that apply.
Also, concierge service won't help you to earn benefits on the Amex membership club if you're not eligible to or advise regarding regular customer service issues such as transferring or redeeming your Amex points.
You’ll need to provide authorization for these charges when you make your request.
How to Maximize the Platinum Concierge Service?
While there is no cash value to the Platinum Card Concierge Service, there are a number of ways that you can use it to enhance your life.
- Save Time: If you’ve ever wanted to see a popular show or a concert, you’re likely to be aware that you can end up spending hours in a phone queue or a physical queue at a box office. So, if you want to save your precious time, give the concierge a call. You can simply provide details of the venue, date and act, and the concierge will work on your behalf to score your tickets.
- Make an Impression: Shopping for the perfect gift can not only be time consuming, but also stressful, but the Amex Concierge can help you. You can provide a budget and a few guidelines and the concierge can offer some suggestions. You can even authorize the concierge to make a purchase and send it to the recipient for you.
- Book Reservations: Hot restaurants can be a difficult place to score a table. Just like with concert or show tickets, you could end up waiting on the phone to speak to a host. As we touched on above, the concierge team often has an in with hosts at popular venues, so you can get a table for that special occasion.
How to Contact the Amex Concierge Service
Amex makes it straightforward to contact the concierge team. You can call the Amex toll free number 800-525-3355 and the automated voice will prompt you for what you need. You can simply say something like “reservations” “dining” or “flowers” and the system will direct you to the agent who handles this type of request.
You can also call the number that is on the back of your Amex Platinum card and ask for the concierge team.
American Express no longer accepts email concierge requests, but you can explore the benefits online. Once you log into your account, look for Rewards and Benefits on the top menu bar. Click on this link and then scroll down until you find Platinum Card Concierge.
Amex Concierge vs Amex Travel
Although the Amex Concierge can assist you with some travel issues, it is a completely separate entity than the Amex Travel. The Amex Travel portal is available if you want to book a hotel, rental car or flight. The Amex Travel team are specialists in helping you to make your travel plans, so if you’re planning a vacation, they should be your first port of call.
However, if you’re already booked your travel and you run into an issue or need help with the finer details, you can speak to the concierge. So, if you need help planning a romantic meal in a new city or need to arrange tickets for the popular sights, the concierge can help you.
Is It Worth It?
The Amex Platinum Card Concierge Service is a free perk for cardholders. So, if you have time sensitive tasks such as buying tickets, making reservations or even doing research, you can rely on the expertise of the concierge team.
However, there are some circumstances where it is worthwhile and when you should give it a miss.
When To Consider It
When To Skip
You are pushed for time
You can get a better deal:
You need something special
You have a strict budget
If you don’t have the time to wait on the phone to book or arrange something, the concierge can be a blessing.
You can provide the concierge with as many details as possible and they will do the legwork for you.
If you’re looking for a special gift or experience and don’t know where to start, begin by calling the concierge.
If you have an existing relationship with a local florist or restaurant, there is no point in getting the concierge to arrange a purchase or table.
You may be able to score a better deal or table arranging it for yourself.
While you can provide the concierge with a budget, you will need to pay for any purchases and delivery charge relating to your concierge request.
So, if you’re on a strict budget and want to keep control of every dime, you may feel more comfortable making your own arrangements.
What Are the Requirements for Cards Offering Amex Concierge?
There are several cards that offer Amex Platinum concierge. Essentially any American Express card that has a “premium” annual fee will typically provide access to this concierge. For example, you can access the concierge with the following cards:
- The Platinum Card
- The Business Platinum Card
- Delta SkyMiles Reserve
- Hilton Honors Amex Aspire
- The Centurion Card
All of these cards have different requirements, but there are some general requirements that you’ll need to meet to qualify. These include:
- Excellent Credit Score: While it may be possible to qualify with a high good score, you’re most likely going to need a FICO score of at least 720.
- Sufficient Income: Since these are premium credit cards, you will also need to demonstrate that you have sufficient income to support the card. For example, for the American Express Platinum Card, you’ll need an annual income of at least $50,000 to qualify.
How to Apply for Cards Offering Amex Concierge
You can apply for American Express cards via the Amex website in a few simple steps.
- Prequalify: The American Express website allows you to see if you can qualify for cards without impacting your credit score. You can simply visit the product page and then click on “apply.” You’ll then have the option to complete a basic prequalification application.
- Complete the full application: If you’re pre-qualified, you can then proceed with the full application. This will involve confirming your personal and income details.
- Await Approval: Since you are prequalified, you should receive an approval decision very quickly. Upon approval, you can expect to receive your card within 10 business days. From the moment your account is open, you’ll be able to access the Amex Concierge services.
Yes and no. While the actual concierge services are free for cardholders, you will need to pay the cost of any products and services together with any delivery fees.
So, while you can receive recommendations and have reservations booked for free, if you need tickets or paid for services, you will need to cover the expenses.
The American Express Concierge is an in house team, while Chase relies on the Visa Signature or Visa Infinite concierge services. So, which is better will depend on your preferences and requests.
You may find that American Express offers quicker recommendations and more well tailored responses to your requests. However, many people may be perfectly satisfied with the Chase concierge services for simple requests and queries